Your Dental IT Questions, Answered
FAQ
Frequently Asked Questions
Dental practices have unique IT needs, including managing HIPAA compliance, integrating specialized digital imaging hardware, and ensuring the security of sensitive patient data. Standard IT companies often lack the specific expertise required to address these critical issues. Our specialized knowledge ensures your practice operates securely, efficiently, and in full compliance with all regulations.
No. While we excel at designing and installing IT infrastructure for new build-outs and renovations, our managed IT and marketing services are designed to support practices at every stage, whether you're a new startup, a growing practice, or an established clinic looking to modernize your technology.
We take a proactive, multi-layered approach to cybersecurity. Our strategy includes next-generation antivirus, secure firewalls, regular data backups, and advanced email threat protection. This comprehensive approach helps protect your practice from ransomware, phishing attacks, and other cyber threats.
Reactive IT support fixes problems only after they occur, leading to costly downtime and lost productivity. Proactive IT support, like our managed services, involves continuous monitoring and maintenance to prevent issues before they happen, ensuring your systems are always secure and stable.
Yes. We offer a free, no-obligation consultation to understand your specific needs. During this session, we'll assess your current technology, discuss your goals, and provide tailored recommendations on how our services can help your practice.
The process is simple. You can call us or fill out the contact form on our website to schedule your free consultation. We'll discuss your needs, assess your practice, and propose a tailored solution that fits your budget and goals.
To make the most of our consultation, it's helpful to have an understanding of your practice's size, the number of workstations and staff, and any specific technology challenges you are facing. For new build-outs, having floor plans available can be beneficial.
Absolutely. We can conduct a full audit of your existing IT infrastructure to identify vulnerabilities, performance issues, and opportunities for modernization. We'll then provide a clear plan to optimize your current systems.
The timeline for a new build-out or renovation varies depending on the project's scope. We work closely with your contractors and vendors to ensure a seamless and efficient installation, keeping you informed throughout the entire process.
Our services are designed to be scalable and cost-effective. We offer flexible plans that provide essential support and security without requiring a large budget. We can customize a solution that meets your needs and grows with your practice.
Our Managed IT Services include 24/7 proactive monitoring, advanced cybersecurity, data backup, network management, and unlimited remote support. We offer tiered plans so you can choose the level of service that's right for your practice.
Yes. Our comprehensive digital marketing services include custom website design, ongoing SEO, social media management, local ranking optimization, and advanced analytics. We help you attract new patients and build a strong online presence.
We offer both. Our core services are delivered as comprehensive packages for maximum efficiency and security, but we can also provide specialized project-based support for things like new equipment integration or specific security audits.
Our Managed IT Services include continuous monitoring, which often allows us to resolve issues remotely before they become emergencies. For critical issues that require immediate attention, we have a clear protocol to ensure a rapid response.
Yes, our technicians have extensive experience supporting all major dental practice management software and digital imaging platforms. We understand the specific requirements of these applications and work directly with their vendors to ensure seamless operation.
We offer both file-and-folder backups and full image-based backups. File-and-folder backups protect your critical documents, while image-based backups create a complete snapshot of your entire system, allowing for rapid recovery in case of a server or workstation failure.
We use a multi-layered security stack that includes enterprise-grade antivirus, DNS filtering, and a Web Application Firewall. Our team also manages user access and enforces security policies to protect your network from both external and internal threats.
HIPAA compliance refers to the security and privacy regulations for protected health information (PHI). We ensure your practice is compliant by implementing robust security measures, managing your network and data, and providing documentation and reporting to help you meet HIPAA requirements.
Yes. We design and install low-voltage cabling for your wired network infrastructure and set up and secure enterprise-grade wireless access points to ensure stable and fast Wi-Fi throughout your entire practice.
Yes. We specialize in integrating all types of digital imaging hardware, from intraoral cameras and sensors to 3D cone beam CT scanners. We ensure these devices are properly networked and configured to work seamlessly with your practice management software.
Our Managed IT Services are billed on a simple, scalable, per-device basis. You are only charged for the computers and servers actively being managed on your network, making it easy to budget and scale as your practice grows.
We accept all major credit cards, as well as electronic funds transfers (EFT). We can also set up automated monthly billing to simplify your payment process.
We believe in transparency. Our pricing is straightforward, and we provide a clear service agreement that outlines all costs upfront. Our contracts are designed to be flexible and fair, with no long-term commitments required.
Our plans are designed to be flexible. If you add new workstations or need to change your service tier, we can easily adjust your plan to accommodate your needs. Simply contact us, and we'll update your service agreement.
Onsite support is a key component of our higher-tier plans. For our base plans, onsite service is available at a discounted rate, ensuring you have access to hands-on support whenever you need it.
We make requesting support easy. You can submit a ticket through our online portal, send us an email, or call our dedicated support line. Our team will respond promptly to resolve your issue.
Our goal is to provide a rapid response. For critical issues, we prioritize immediate action to minimize any downtime. For standard requests, we aim to provide a response within an hour and often resolve them much faster.
We perform maintenance continuously through proactive monitoring and automated tasks. This includes regular patch management, software updates, and system scans to ensure your network is always running at peak performance.
Our Managed IT Services include hardware monitoring. We will quickly diagnose the issue and work with you and the vendor to get a replacement or repair underway. We can also assist with the installation and configuration of the new hardware to get you back up and running.
Our Process
Our process is simple, seamless & streamlined
Book a clarity call.
Our process begins with a simple, no-pressure discovery and assessment phase. We take the time to listen and learn about your practice's unique needs, goals, and challenges. We'll perform a thorough assessment of your current technology and provide a clear, actionable plan.

Planning & Implementation
Once we have a solid plan, we handle the entire implementation. Our team of experts takes care of everything from start to finish, whether it's a full IT build-out for a new practice or the seamless transition to our managed services.

Ongoing Management & Support
Our relationship doesn't end after implementation. We provide continuous, proactive management and support to ensure your technology is always secure, stable, and performing at its best, allowing you to focus on what you do best: caring for your patients.