Frequently Asked Questions

Have a question? You’re probably not alone. See if one of the frequently asked questions here can help.

General

What services does F1 iT offer?

We offer a comprehensive range of dental-focused IT services, including installation and setup, ongoing support and maintenance, compliance assistance, and digital marketing solutions.

Do you offer packages or customized solutions?

We offer both! We have pre-designed packages to suit different practice needs, but we’re also happy to tailor a solution specifically for your practice.

Why should I choose F1 iT over other IT companies?

We specialize in dental practices, so we understand the unique challenges you face. We offer a proactive approach, ensuring your IT runs smoothly so you can focus on your patients.

Getting Started

I'm opening a new dental practice. Can you help me set up my IT infrastructure?

Absolutely! We can assist with everything from hardware and software selection to network installation and data security.

I'm renovating/expanding my existing practice. What IT considerations should I make?

We can help you adapt your existing IT infrastructure or design a new one that scales with your practice’s growth.

Do you offer any data migration services if I'm switching from another IT provider?

Yes, we can seamlessly transfer your existing data to your new IT system with minimal disruption.

Services

What kind of support and maintenance services do you offer?

We provide ongoing monitoring, proactive maintenance, remote and on-site support, and help desk services to ensure your technology runs smoothly.

How do you help with dental practice compliance?

We can guide you on HIPAA compliance, data security best practices, and ensure your system meets all relevant regulations.

Can you help me with digital marketing for my dental practice?

Yes, we offer a range of digital marketing services to help you attract new patients and grow your practice online.

Technical

What type of hardware and software do you recommend for dental practices?

Our recommendations are based on your specific needs and budget. We stay up-to-date on the latest dental-specific technologies.

What security measures do you take to protect my patient data?

Data security is our top priority. We employ multi-layered security measures such as encryption, firewalls, and regular backups.

Do you offer any training for my staff on the new technology?

Yes, we offer training sessions to help your staff become comfortable using the new technology and maximize its benefits.

Billing & Contracts

What are your typical service fees?

We offer competitive pricing structures. We can provide a free consultation to discuss your needs and provide a customized quote.

Do you offer any contracts, and what are the terms?

We offer flexible contracts with varying lengths to suit your needs. We’ll walk you through the terms in detail during the consultation.

Additional Considerations

How quickly can you respond to IT emergencies?

We offer priority support plans to ensure a rapid response to any IT issues you may experience.

Do you offer any after-hours support?

We may offer extended or after-hours support depending on your chosen service plan.

What happens if I want to cancel my service with F1 iT?

We outline our cancellation policy clearly in our contracts.

Not sure what you need?

No problem! We offer free consultations to discuss your specific needs and answer any questions you have. We can help you determine the best IT solutions for your dental practice.

have a question?

Feel free to reach out to one of our specialists, and we’d be happy to answer any of your questions!

client support

Are you an existing customer looking for support?

Tutorial Videos

We're constantly producing more content to help our customers.

Community

Becoming the best dental practice is a team effort. Let's stick together!