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Frequently Asked Questions

Have a question? You’re probably not alone. See if one of the frequently asked questions here can help.

General

  • We offer a comprehensive range of dental-focused IT services, including installation and setup, ongoing support and maintenance, compliance assistance, and digital marketing solutions.
  • We offer both! We have pre-designed packages to suit different practice needs, but we’re also happy to tailor a solution specifically for your practice.
  • We specialize in dental practices, so we understand the unique challenges you face. We offer a proactive approach, ensuring your IT runs smoothly so you can focus on your patients.

Getting Started

  • Absolutely! We can assist with everything from hardware and software selection to network installation and data security.
  • We can help you adapt your existing IT infrastructure or design a new one that scales with your practice’s growth.
  • Yes, we can seamlessly transfer your existing data to your new IT system with minimal disruption.

Services

  • We provide ongoing monitoring, proactive maintenance, remote and on-site support, and help desk services to ensure your technology runs smoothly.
  • We can guide you on HIPAA compliance, data security best practices, and ensure your system meets all relevant regulations.
  • Yes, we offer a range of digital marketing services to help you attract new patients and grow your practice online.

Technical

  • Our recommendations are based on your specific needs and budget. We stay up-to-date on the latest dental-specific technologies.
  • Data security is our top priority. We employ multi-layered security measures such as encryption, firewalls, and regular backups.
  • Yes, we offer training sessions to help your staff become comfortable using the new technology and maximize its benefits.

Billing & Contracts

  • We offer competitive pricing structures. We can provide a free consultation to discuss your needs and provide a customized quote.
  • We offer flexible contracts with varying lengths to suit your needs. We’ll walk you through the terms in detail during the consultation.

Additional Considerations

  • We offer priority support plans to ensure a rapid response to any IT issues you may experience.
  • We may offer extended or after-hours support depending on your chosen service plan.
  • We outline our cancellation policy clearly in our contracts.

Not sure what you need?

  • No problem! We offer free consultations to discuss your specific needs and answer any questions you have. We can help you determine the best IT solutions for your dental practice.
have a question?

Feel free to reach out to one of our specialists, and we’d be happy to answer any of your questions!

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(516) 468-F1iT • (516) 468-3148

Locations

New York • Long Island • Florida • Chicago

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