Frequently Asked Questions
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F1 iT has been supporting dental practices with IT since 2011. Our Founder & CEO, Will Kohl, actually helped the Orthodontist who was treating him reprogram his X-ray machine back in 2003 when he was still in High School.
90% of all IT support requests are responded to immediately during normal business hours - either by our dedicated technicians or through automation. On the rare occasion that we need to respond to a request on-site, we have strategically only partnered with dental practices that are within a 2-hour on-site response time. Any requests made outside of normal business hours are responded to immediately by ticket automation. Work will continue as soon as business hours resume.
Our normal business hours are Monday-Friday, 7am-5pm. Subscribed customers can reach us by phone, text, email, or ticket portal for unlimited support during that time. We pride ourselves on building strong relationships with our customers. Every team member is personally familiar with the needs, requirements, and expectations of each individual customer. We can offer extended support hours, should you need them. Get in touch with a sales representative for more information.
As the landscape of compliance and data protection is constantly changing, we continue to innovate and evolve our solutions to match. We standardize our technical solution delivery to match requirements and urge our customers to make the best effort in their processes towards compliance. No single tool can protect your practice 100%. The key is to layer your security implementation to best protect your data and your patient’s PHI.
Yes. All of our dental IT support plans include both on-site and off-site encrypted backups of mission-critical systems for disaster recovery and business continuity. It is required at the most minimum standard.
Yes. While we are not a hardware vendor, we have designed and tested hardware solutions that will work well in most practices. We maintain a healthy inventory of standard equipment - if a replacement or repair is needed - to avoid or minimize costly downtime. We are partners with key software vendors for management and productivity enabling us to provide you with the best possible experience and pricing.
We have established processes to troubleshoot and resolve any connectivity issues you may encounter. Further, we have monitoring tools that alert us to any loss of connectivity, often leading us to fix problems before you even know about them.
We’re looking to create an enduring relationship with you and your business that will encourage growth. Our staff is friendly, helpful and understanding. Whether you’re having issues in your office, need to upgrade or looking to build something new, we urge you to get in touch with us at (516) 468-3148 or contact us via our easy to use form.